M&D Inc. ("AWESOME CARDBANK", "we", "us") respects the trust our global customers place in us. This Privacy Policy explains what personal data we collect, how we use and protect it, when we share it, and which options you have regarding your information.

1. Definitions

"Personal Information" means any information that identifies or can reasonably identify an individual, such as name, address, date of birth, phone number, email address, payment details, shipping history, or identifiers like IP address and cookie IDs when they can be linked back to a person. We comply with the Act on the Protection of Personal Information of Japan and other applicable laws where our customers reside.

2. Data We Collect

• Account and order details (name, postal address, phone number, email, delivery preferences)
• Payment tokens, billing status, refund records provided by payment processors
• Identity documents required for customs clearance or age verification (only with consent)
• Usage data such as access timestamps, device/browser info, cookies, analytics tags, cart history
• Messages sent via contact forms, chat, email, or official social media accounts

3. How We Use Personal Information

• To process orders, arrange international shipping, handle returns or refunds, and provide support
• To verify order contents, prevent duplicate or fraudulent purchases, and enforce marketplace rules
• To send product updates, restock alerts, promotions, or surveys (with unsubscribe options)
• To analyze demand trends, improve our storefront, and create aggregated, anonymized statistics
• To comply with legal obligations, tax filings, and legitimate requests from public authorities

4. Sharing and Disclosure

We do not sell personal data. We share it only when necessary:

• Logistics partners, customs brokers, payment providers, warehouses, or IT vendors under contract
• When required to protect life, property, or public health and obtaining consent is difficult
• When required by law, court order, or lawful request from government agencies
• When publishing statistics that cannot identify any individual

5. Cookies and Analytics

Cookies keep items in your cart, maintain login sessions, and help us understand which cards are popular. We may use Google Analytics or similar tools. You can disable cookies in your browser, but some site features may not function properly.

6. International Data Transfers

Because AWESOME CARDBANK serves collectors worldwide, information may be stored on servers in other countries or processed by overseas partners. When transferring personal data outside your country (including to Japan, the United States, and other regions), we use appropriate safeguards such as Standard Contractual Clauses or other measures required under applicable privacy laws to ensure your data remains protected. We ensure those partners provide safeguards equivalent to the protections required under applicable privacy laws.

7. Retention and Deletion

Order and billing information is retained for as long as required under commercial and tax laws (up to 10 years). Once the purpose is fulfilled, we securely delete or anonymize data, typically within 24 months unless regulations require longer retention.

8. Your Rights

You may request access, correction, deletion, restriction, or data portability regarding your personal information. We may request identity verification before fulfilling your request and will notify you if legal obligations prevent us from accommodating it.

9. Contact

For privacy questions, complaints, or to exercise your rights, please contact us via Instagram or the inquiry form on this site. Mailing details appear on your order confirmation.

Effective Date: 3 June 2024. Change history is available in the management console.